FAQ
Our SUPER All Inclusive includes:
- 2 Restaurants: Hotel or Beach, you choose! You can choose to have lunch overlooking the sea or dine under the stars at the beach bistro, weather permitting, in a unique and relaxing setting, or at the hotel’s panoramic restaurant with a rich buffet of desserts and appetizers!
- Unlimited drinks at the beach bar and hotel: Non-alcoholic drinks (water, coffee, juices, soft drinks) and alcoholic drinks (beer, spritz, digestifs, bitters, sparkling wine, white and red wine), and much more…
- 1 Beach umbrella and 2 loungers near the sea: Only for Hotel Garden guests, the service of 1 umbrella and 2 loungers at the private beach “Le Lido” includes priority seating for the rows closest to the sea.
- Lunch and dinner on the panoramic terrace: Lunch and dinner on the beach becomes exclusive, with the option of enjoying the fantastic view from the panoramic terrace at “Le Lido.” Drinks with meals and table service are always included.
- Breakfast on the beach: Choose your breakfast on the beach: doughnuts, brioches, cakes, tarts, yogurt, and much more await you.
- Entertainment 7/7: A rich entertainment program 7 days a week, both during the day on the beach and in the evening, with our rotating entertainment staff at our Severi Hotels.
- Exclusive evenings of magic and music: One EXTRA exclusive evening of magic and music per week at the hotel.
- Pizza on the beach: A grand buffet with pizza, snacks, and much more awaits you on the beach every day.
- Aperitifs in the hotel: Rich aperitifs every day at the hotel before meals with piadina, crescioni, cakes, snacks, and fresh drinks.
- Ice creams, granitas, and sorbets: A wide selection of ice creams, granitas, and sorbets are always available at the beach and hotel bars.
- Baby Parking Service: At the hotel from Monday to Friday at scheduled times, our little guests aged 4 to 12 can enjoy baby parking.
- Drinks with meals: Bottled wine, house water, canned beer, and soft drinks.
- Goodnight Corner: Every evening at the hotel bar with chamomile tea, tea, herbal teas, hot milk, and biscuits.
- Bicycles Available: A large bike park for adults and children.
- Guaranteed Parking: Parking is guaranteed for all our guests. Covered parking is available for upgraded rooms.
With the Super All Inclusive full-board package, you can have lunch and/or dinner on our private beach at the Le Lido Bistrò at no additional cost. You can specify this preference the day before in the menu.
Yes, the hotel has covered parking reserved for Gold, Gold Plus, Corallo Plus, and Deluxe rooms.
For all other room types or accommodations, a free parking space is guaranteed (single space not reservable) in an outdoor parking lot located approximately 600 meters from the hotel.
The parking lot is unattended; therefore, the hotel assumes no responsibility for theft or damage to vehicles.
To make getting around easier, we offer our guests a free shuttle service, available daily from 8:00 AM to 7:00 PM (daytime only), connecting the hotel and the parking lot.
Yes, at the hotel bar and on our private Le Lido beach, included in the Super All Inclusive package, you’ll find a wide selection of bitters, spritzes, sparkling wines, house aperitifs, and beer. Alcoholic beverages are restricted to adults 18 and older.
Yes, Hotel Garden is happy to welcome your four-legged friend.
We accept a maximum of one medium/small-sized pet per room.
Pets are not permitted in the bar, solarium, pool, or restaurant areas.
Leashes are required in the hotel’s common areas.
Room cleaning may be delayed until the afternoon. Like all our guests, your four-legged friends must respect the established rest/quiet hours, which are from 2:00 PM to 4:00 PM and from 10:30 PM to 7:30 AM.
An additional fee of €40.00 per week will be charged upon booking for room cleaning after the guest’s departure.
Yes, the Cervia municipal ordinance allows dogs to access the beach from 6:00 AM to 8:00 AM and from 9:00 PM to midnight. Dogs must be on a leash no longer than 1.50 meters and wear a suitable muzzle, and may bathe with their owner.
With the Super All Inclusive Full Board formula, guests of the Hotel Garden and Rosa dei Venti Formula Hotel can have lunch and/or dinner on the panoramic terrace of our private beach at no additional cost.
Yes, every day at the hotel you can find a rich buffet of cooked and raw vegetables at main meals.
Our private beach, Le Lido, is just 100 meters away and can be reached with a pleasant walk through the cool, green pine forest.
Yes, the pool is always heated and has a temperature around 26°/27° or higher.
The Garden Hotel is located in Pinarella di Cervia, in the province of Ravenna, in the Emilia-Romagna region of Italy, overlooking the pine forest: a cool strip of greenery that separates it from the beach.
No, with the exception of the evening entertainment offered by our entertainment staff.
The room will be available to you from 2:00 PM to 5:00 PM and must be vacated by 10:00 AM on the day of departure.
The car park will be available from 10:00 am and must be vacated by 10:00 am on the day of departure.
The Sun umbrella and 2 sun loungers at our private beach, Le Lido, will be at your disposal from the morning of your arrival until the evening of your departure.
The 3-star Hotel Garden Stella Maris is just 30 meters from the main building.
The Deluxe Annex is just 15 meters from the main building.
At the 3-star Hotel Garden Stella Maris (just 30 meters from the main building), there is a children’s room with a fenced-in soft play area, an outdoor area with slides, playhouses, and a bouncy castle. On the beach, there is a children’s area with games and a giant nautical-themed bouncy castle. Our entertainment staff entertains the little ones every day on the beach with baby dances, workshops, and many other activities. Parental supervision is required during all activities.
The dining room features a baby food corner, a space designed specifically for mothers who wish to prepare meals for their little ones during their stay. It’s available daily from 7:30 am to 9:00 pm.
The baby food corner is equipped with a stovetop, refrigerator, microwave, and kitchen utensils, giving you the freedom to cook independently. We also offer a selection of ingredients in single-serving portions, including:
✓ Vegetable broth
✓ Vegetable puree
✓ Cooked vegetables (potatoes, carrots, courgettes)
✓ Small pastas (star and tip pasta)
✓ Semolina
✓ Cheese and butter
✓ Whole milk
✓ Fresh fruit and fruit purees
✓ Fine and coarse salt
✓ Extra virgin olive oil
✓ Grated Grana Padano cheese
Our entertainment is for all ages; our staff organizes activities and tournaments based on age, as well as evenings for both adults and children, featuring cabaret shows, music, and games. We also offer a paid excursion service with a wide range of options for fantastic adventures as a couple or as a family.
Yes, the hotel has a large bicycle fleet for adults and children, as well as mountain bikes. These are available free of charge for short rides and to reach the main attractions. When parking, you must lock them with the provided padlock. Guests will be held responsible for any damage or theft to the bike and will be charged compensation ranging from €20.00 to €200.00, depending on the amount of damage caused.
No, the Minibus Garden excursion service is not included in the Super All Inclusive package. Prices and timetables are available at the excursion office on our beach during opening hours.
Yes, Hotel Garden offers a free transfer service to the Cervia-Milano Marittima train station and the Cervia bus station from 7:30 AM to 11:00 PM.
Please specify this when booking.
Yes, the hotel has strollers available for our guests. Please request them at reception on the day of arrival.
Yes, there is a game room but it is not supervised.
We would like to inform you that the hotel is unable to accommodate dust mite allergies. Unfortunately, we do not have hypoallergenic mattresses, bed linens, towels, or curtains, and the hallways are carpeted. The hotel is located directly opposite the pine forest, and this area may be exposed to dust, so it is your responsibility to address your child’s allergies.
Pursuant to Regulation 1169/2011, we inform you that our dishes may contain allergens and contain traces of: gluten, lactose, eggs, crustaceans, fish, peanuts, soy, tree nuts, celery, mustard, garlic, sesame, sulfur dioxide, lupins, and molluscs.
Both our restaurant kitchens (hotel and beach) do not have a separate area to ensure cross-contamination in the event of food allergies and/or intolerances.
For those with celiac disease or lactose intolerance, a small selection of pre-packaged products is available at the hotel*.
If you believe your allergies and/or intolerances can be managed independently, our chef will be available to provide information regarding the dishes served; in this case, our guests will be asked to complete and sign a specific waiver. Guests with particularly severe allergies are advised to carefully consider their stay at our hotel.
*The beach restaurant’s kitchen does not stock packaged products, nor does it make any changes to the daily menu.
