{"id":63735,"date":"2022-12-06T14:14:50","date_gmt":"2022-12-06T13:14:50","guid":{"rendered":"https:\/\/www.severihotels.it\/hotel-everest-pinarella\/domande-frequenti"},"modified":"2026-01-03T14:41:27","modified_gmt":"2026-01-03T13:41:27","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/www.severihotels.it\/en\/hotel-everest-pinarella\/domande-frequenti","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ<\/h2><\/h2><\/div>
<\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What do I find in the All Inclusive?<\/span><\/a><\/h4><\/div>
\n

Our SUPER All Inclusive package includes unlimited alcoholic and non-alcoholic beverages at the hotel bar: coffee, water, soft drinks, spirits, sparkling wine, still wine, and red wine. At the beach bar, you’ll also find a selection of ice creams, granitas, sorbets, beer, and spritzers. Aperitif buffets before meals, afternoon snacks, a bedtime corner, one umbrella and two loungers in the standard area, and much more. Discover the full all-inclusive package on the dedicated page HERE.<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to have lunch or dinner on the beach?<\/span><\/a><\/h4><\/div>
\n

With the half-board or full-board options, you can enjoy lunch and dinner on our private beach (weather permitting) at the Le Lido Bistro at no additional cost. You can specify your preference the evening before by indicating it on the menu.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there parking?<\/span><\/a><\/h4><\/div>
\n

Yes, for all room types and accommodations, a free parking space is guaranteed (single space not reservable) in an outdoor parking lot located approximately 600 meters from the hotel.<\/p>\n

The parking lot is unattended; therefore, the hotel assumes no responsibility for theft or damage to vehicles.<\/p>\n

To make getting around easier, we offer our guests a free shuttle service, available daily from 8:00 AM to 7:00 PM (daytime only), connecting the hotel and the parking lot.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are alcoholic beverages included in the all-inclusive package?<\/span><\/a><\/h4><\/div>
\n

Yes, at the hotel bar and on our private Le Lido beach, included in the All Inclusive package, you’ll find a selection of bitters, spritzes, sparkling wines, house aperitifs, and beer. Alcoholic beverages are available to adults 18 and older only.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does the hotel accept pets?<\/span><\/a><\/h4><\/div>
\n

Yes, the hotel is happy to welcome your four-legged friend.
\nWe accept a maximum of one medium\/small-sized pet per room.
\nPets are not permitted in the bar, solarium, pool, or restaurant areas.
\nThey must be kept on a leash in the hotel’s common areas.
\nRoom cleaning may be delayed until the afternoon. Like all our guests, your four-legged friends must respect the established rest\/quiet hours, which are from 2:00 PM to 4:00 PM and from 10:30 PM to 7:30 AM.
\nAn additional fee of \u20ac40.00 per week will be charged at the time of booking for room cleaning after the guest’s departure.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are pets allowed on the beach?<\/span><\/a><\/h4><\/div>
\n

Yes, the Cervia municipal ordinance allows dogs to access the beach from 6:00 AM to 8:00 AM and from 9:00 PM to midnight. Dogs must be on a leash no longer than 1.50 meters and wear a suitable muzzle, and may bathe with their owner.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a corner for baby food?<\/span><\/a><\/h4><\/div>
\n
\n

In the restaurant hall you will find the baby food corner, a space designed specifically for mothers who wish to prepare meals for their little ones during their stay, available every day from 7:30 am to 9:00 pm.<\/p>\n

L\u2019angolo delle pappe \u00e8 dotato di\u00a0un piano cottura, un frigorifero, un forno a microonde e utensili da cucina e vi offre la libert\u00e0 di cucinare in autonomia. Mettiamo inoltre a disposizione una selezione di\u00a0ingredienti<\/b>\u00a0in porzioni monodose, tra cui:<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there options for vegans?<\/span><\/a><\/h4><\/div>
\n

Yes, every day at main meals you can find a rich buffet of cooked and raw vegetables.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is the hotel from the beach?<\/span><\/a><\/h4><\/div>
\n

Our private beach, Le Lido, is just 200 meters away and can be reached with a pleasant walk through the cool, green pine forest.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the pool heated?<\/span><\/a><\/h4><\/div>
\n

Yes, the pool is heated and stays above 26\u00b0C.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Dove si trova l'Hotel Everest?<\/span><\/a><\/h4><\/div>
\n

L’Hotel Everest \u00e8 situato a Pinarella di Cervia (RA)<\/strong> in Emilia Romagna e si affaccia sulla pineta: una fresca fascia di verde che lo separa dalla spiaggia.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>If I stay at a hotel, can I use the services of another hotel?<\/span><\/a><\/h4><\/div>
\n

No, with the exception of the evening entertainment offered by our entertainment staff.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Is the room ready when I arrive?<\/span><\/a><\/h4><\/div>
\n

The room will be available to you from 2:00 PM to 5:00 PM and must be vacated by 10:00 AM on the day of departure.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is parking already available when I arrive?<\/span><\/a><\/h4><\/div>
\n

The car park will be available from 10:00 am and must be vacated by 10:00 am on the day of departure.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are the beach umbrella and sunbeds immediately available upon my arrival?<\/span><\/a><\/h4><\/div>
\n

The beach umbrella and 2 sun loungers at our private beach Le Lido will be at your disposal from the morning of the day of arrival until the evening of the day before your departure.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>My child is under 4 years old, what can he do?<\/span><\/a><\/h4><\/div>
\n

The hotel features a children’s room with a fenced-in soft play area, as well as an outdoor area with table football, a ping pong table, and a bouncy castle. On the beach, there’s a children’s area with games and a giant nautical-themed bouncy castle. Our entertainment staff entertains the little ones every day on the beach with baby dances, workshops, and many other activities. Parental supervision is required during all activities.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the entertainment just for children or for adults too?<\/span><\/a><\/h4><\/div>
\n

Our entertainment is for all ages; our staff organizes activities and tournaments based on age, as well as evenings for both adults and children, featuring cabaret shows, music, and games. We also offer a wide range of excursions for couples and families to enjoy fantastic adventures.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there bicycles available?<\/span><\/a><\/h4><\/div>
\n

Yes, the hotel has bicycles for adults and children. They are available free of charge for short rides and to reach the main attractions. When parking, you must lock them with the provided padlock. Guests will be held responsible for any damage or theft to the bike and will be charged compensation ranging from \u20ac20.00 to \u20ac200.00, depending on the amount of damage caused.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are excursions included in the all-inclusive package?<\/span><\/a><\/h4><\/div>
\n

No, the Minibus Garden excursion service is not included in the All Inclusive package. The program, including prices and schedules, will be available at the excursion office located on our beach. To stay up to date, please visit our Instagram profile: @minibusgarden<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a shuttle service to the nearest station?<\/span><\/a><\/h4><\/div>
\n

Yes, the hotel offers a free transfer service to the Cervia-Milano Marittima station from 7:30 AM to 11:00 PM.
\nPlease specify this when booking.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What happens in case of cancellation or early departure?<\/span><\/a><\/h4><\/div>
\n

We invite you to read all the general conditions on this page.<\/a><\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there strollers for children?<\/span><\/a><\/h4><\/div>
\n

Yes, the hotel has strollers available for our guests. Please request them at reception on the day of arrival.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a toy storage room on the beach?<\/span><\/a><\/h4><\/div>
\n

Yes, there is a game room but it is not supervised.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the hotel suitable for people with dust mite allergies?<\/span><\/a><\/h4><\/div>
\n

We would like to inform you that the hotel is unable to accommodate dust mite allergies. Unfortunately, we do not have hypoallergenic mattresses, bed linens, towels, or curtains, and the hallways are carpeted. The hotel is located directly opposite the pine forest, and this area may be exposed to dust, so it is your responsibility to address your child’s allergies.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does the hotel accommodate food allergies and intolerances?<\/span><\/a><\/h4><\/div>
\n

Pursuant to Regulation 1169\/2011, we inform you that our dishes may contain allergens and contain traces of: gluten, lactose, eggs, crustaceans, fish, peanuts, soy, tree nuts, celery, mustard, garlic, sesame, sulfur dioxide, lupins, and molluscs.<\/p>\n

Both our restaurant kitchens (hotel and beach) do not have a separate area to ensure cross-contamination in the event of food allergies and\/or intolerances.<\/p>\n

For those with celiac disease or lactose intolerance, a small selection of pre-packaged products is available at the hotel*.<\/p>\n

If you believe your allergies and\/or intolerances can be managed independently, our chef will be available to provide information regarding the dishes served; in this case, our guests will be asked to complete and sign a specific waiver. Guests with particularly severe allergies are advised to carefully consider their stay at our hotel.<\/p>\n

*The beach restaurant’s kitchen does not stock packaged products, nor does it make any changes to the daily menu.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":3948,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_joinchat":[]},"yoast_head":"\nFAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.severihotels.it\/en\/hotel-everest-pinarella\/domande-frequenti\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.severihotels.it\/en\/hotel-everest-pinarella\/domande-frequenti\" \/>\n<meta property=\"og:site_name\" content=\"Severi 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